Return and Refunds

At Zeplified, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before initiating a return request.

Eligibility for Returns

Customers may request a return within 30 days of receiving their order.

To be eligible for a return:

The item must be unused and in its original condition.
The item must be returned in its original packaging whenever possible.
Proof of purchase, such as an order confirmation or receipt, must be provided.
The return request must be submitted within the eligible return period.

We reserve the right to refuse returns that do not meet the conditions outlined in this policy.

Non-Returnable Items

For hygiene, safety, and other operational reasons, certain items may not be eligible for return, including:

Personalized or custom-made products
Gift cards
Downloadable digital products
Perishable goods
Intimate or sanitary products
Items marked as final sale
Products damaged through misuse, negligence, or normal wear and tear

Additional product-specific restrictions may apply and will be indicated where applicable.

Damaged, Defective, or Incorrect Items

If you receive an item that is:

Damaged during transit
Defective upon arrival
Incorrect compared to your order

Please contact us within 7 days of delivery and provide:

Your order number
A description of the issue
Clear photographs showing the problem

We will review the information and, where appropriate, offer a replacement, refund, or other suitable resolution.

Return Process

To initiate a return, please contact our customer support team at:

Email: clickharbor3996@gmail.com

Please include:

Full name
Order number
Product name(s)
Reason for return
Relevant photos (if applicable)

Once your request is reviewed and approved, we will provide return instructions.

Items returned without prior authorization may not be accepted.

Return Shipping Costs

Unless the return is due to our error, a defective product, or an item damaged during shipment, customers are responsible for return shipping costs.

Original shipping fees are generally non-refundable unless otherwise required by applicable law.

We recommend using a trackable shipping service for returned items, as we cannot guarantee receipt of returns sent without tracking.

Refunds

Once the returned item is received and inspected, we will notify you regarding the status of your refund.

If approved, the refund will be issued to the original payment method used for the purchase.

Refund processing times may vary depending on your payment provider, bank, or credit card issuer. Most approved refunds are processed within 5–10 business days, although additional time may be required for the funds to appear in your account.

Partial Refunds

Partial refunds may be granted in situations including, but not limited to:

Returned items showing signs of use
Products not returned in original condition
Missing components, accessories, or packaging
Returns received after the approved return window

Any partial refund determination will be made at our sole discretion based on the condition of the returned item.

Exchanges

We only replace items if they are defective, damaged, or if an incorrect item was received.

If you would like to request an exchange, please contact us at:

clickharbor3996@gmail.com

Order Cancellations

Orders may be canceled before they have been processed or shipped.

If you wish to cancel an order, please contact us as soon as possible after placing it.

Once an order has entered processing, fulfillment, or shipment, cancellation requests may no longer be possible.

Chargebacks and Payment Disputes

We encourage customers to contact us directly before initiating a chargeback or payment dispute.

Our support team will make reasonable efforts to resolve any concerns quickly and fairly.

Initiating a chargeback without first contacting us may delay the resolution process and require additional documentation review.

Late or Missing Refunds

If you have not received your refund after receiving confirmation from us:

Check your bank account again.
Contact your credit card provider.
Contact your bank, as processing times may vary.

If you have completed these steps and still have not received your refund, please contact us at clickharbor3996@gmail.com.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, please contact us:

Zeplified
Owned and Operated by: Click Harbor LLC